This privacy notice explains how Clean Slate Services handles personal data when you use the website, make an enquiry, or arrange move-in or move-out cleaning services.
We may collect contact details, property and access information, booking preferences, service instructions, condition photos where provided, payment-related details, and correspondence. We may also process technical data such as device, browser, and usage information when you visit the website.
We receive data from website forms, telephone or email communications, booking arrangements, property condition reviews, access confirmations, and information provided during the cleaning visit or completion handover. Some technical data is collected automatically through the website and related systems.
We may use session cookies, persistent cookies, and similar technologies for site operation, remembering preferences, and understanding how the website is used. Some cookies are necessary for the site to function, while others support performance or analytics features if enabled.
You can manage cookies through your browser controls and, where available, any cookie preference tools on the website. Blocking some cookies may affect site functionality or the way pages are displayed.
Use the contact details below for privacy questions, requests, or complaints about this notice.
We use personal data to respond to enquiries, prepare quotes, review property condition details, confirm scope and access arrangements, schedule appointments, carry out cleaning services, manage payments, maintain records, handle follow-up communication, and meet legal or accounting obligations. Website data is also used to operate, secure, and improve the site.
We may share data with service providers that support website hosting, communications, booking administration, payment processing, record keeping, or IT support. Where third parties act on our instructions, they are expected to handle the data securely and use it only for the agreed purpose.
We may share personal data where required to comply with law, court orders, lawful requests from public authorities, or to establish, exercise, or defend legal claims. We may also disclose information to prevent fraud, misuse, or security incidents where permitted.
You may ask for access to your personal data, correction of inaccurate information, or deletion where appropriate. You may also object to certain processing or request restriction in limited circumstances. If we rely on consent for a specific activity, you may withdraw it for future processing.
Requests should describe the information or action sought so we can review and respond appropriately. If a request is complex or involves other legal obligations, our response may take longer than usual, but we will keep the process proportionate and lawful.
We keep personal data only for as long as it is needed for the relevant enquiry, booking, service administration, accounting, dispute handling, or legal compliance. When data is no longer required, we delete it or anonymise it where practical.
The updated version will apply from the date it is posted on the website unless a different effective date is stated. Where a change is material, we may take additional steps to draw attention to it.
